Refund Policy

Effective March 17, 2026

At Spark Literacy Innovations Group ("we," "us," or "our"), we put significant care into every resource we create. We want you to feel confident before you buy. Please read this policy carefully before making a purchase.

Not sure if a product is right for your setting? Reach out before you purchase. We're happy to answer questions, share samples, or help you figure out which tier or product fits your students. Email us at hello@slinnovations.com — we read every message.

1. All sales are final

All purchases from Spark Literacy Innovations Group are final and non-refundable. This applies to:

Downloadable products — including individual units, graphic organiser sets, the Diagnostic Bundle, and any other downloadable files. Once a file has been delivered or accessed, it cannot be returned.
Program tiers (Step In, Step Up, Step Forward) — including all curriculum files, workbooks, assessments, and any associated platform access. Access is granted upon purchase and cannot be reversed once delivered.
Interactive platform access — including HTML lesson presentations and web-based tools (SPARK+SORT Interactive App, Narrative Planning App). Platform access is activated on purchase.
Workshop registrations — once enrolled, registration fees are non-refundable. If a workshop is cancelled by us, you will receive a full refund or credit toward a future offering.

2. Licensing purchases

School site, learning centre, and district licences are invoiced separately and are governed by the terms in your licence agreement. If you have questions about a licensing purchase, please contact us directly at hello@slinnovations.com.

3. Exceptions

If you believe there is a genuine error with your purchase — a technical issue that prevented access, a product that was materially different from its description, or a duplicate charge — please contact us at hello@slinnovations.com within 14 days of your purchase. We review these situations individually and will work with you to find a fair resolution.

4. Before you buy

Every program tier and standalone product on our site includes a detailed description of what is covered, who it is designed for, and what is included. For SSW program tiers, a full scope and sequence is available to download before purchase. We encourage you to review all available information and reach out with any questions before completing your order.

5. Governing law

This Refund Policy is governed by and construed in accordance with the laws of British Columbia, Canada, without regard to its conflict of law principles.

6. Changes to this policy

We reserve the right to update this Refund Policy at any time. Changes take effect immediately upon posting. We recommend reviewing this page periodically.

7. Contact us

Questions about a purchase? Reach us at:
Spark Literacy Innovations Group
hello@slinnovations.com